Terms & Conditions

Terms of purchase

General

The following terms and conditions and the Privacy Policy apply to all orders placed by the customer (hereinafter referred to as "you") from Aarke AB, (hereinafter referred to as "AARKE"), via AARKE's website or mobile website (collectively referred to as the "Website"). By placing an order, you agree you to be bound by these Purchase Terms and the Privacy Policy.

You may only place orders if you have the right to enter into legally binding contracts, i.e. if you are 18 years of age or older and not under guardianship.

Please note that the Website is intended for sale to consumers only. When you purchase a product on the Website, you certify that you are purchasing the product for personal purposes and not for commercial purposes and that you do not intend to resell the product for commercial purposes.

AARKE reserves the right to change or add to these Purchase Terms at any time without prior notice. The Purchase Terms that apply to your order are those presented on the Website at the time you place your order.

The fact that any part of these Purchase Terms is invalid or is otherwise judged to be ineffective by a court or supervisory authority does not affect the validity of the remaining terms.

Information at the Website

AARKE cannot guarantee that the content of the Website is free from errors or that the information is up to date. AARKE may at any time amend the content of the Website and reserves the right to cancel an order prior to dispatch if the information provided, including the price for a product, is incorrect. Upon cancellation of an order AARKE will notify you by email.

The presentation of a product at the Website does not imply or warrant that such product is available at all times. AARKE reserves the right to discontinue any product at any time.

AARKE makes all reasonable efforts to accurately display the products, including their colors. However, the actual color you see will depend on your system configuration and AARKE cannot guarantee that your computer will accurately display such colors.

Please note that products available for purchase from the Website are intended for non-commercial use only.

Orders, deliveries, prices and delivery charges

When you place an order via the Website, you will receive an order confirmation via e-mail.

In order for AARKE to be able to deliver an order, you must enter your contact details and the correct delivery address, which means an address where delivery can take place during normal working hours from Monday to Friday. Please note that delivery cannot be made to post boxes as the delivery may require a signature upon receipt.

Once an order has been placed, you cannot change the delivery address.

AARKE cannot deliver to certain countries or regions, which you will be informed of either when placing an order or afterwards.

When your order is ready to be shipped, you will receive delivery information via email. If your order is not delivered on the specified date, please contact the courier's customer service and provide the tracking number found in your order confirmation. Please contact AARKE via email: support@aarke.com, if you have not received a tracking number or if the tracking number is incorrect.

Although AARKE aims to deliver products within five working days of order confirmation, delivery may take longer. If the delivery time exceeds 20 working days, you have the right to cancel your order.

If AARKE cannot fulfill your order for any reason, you will be informed of this as soon as possible. If AARKE has already received payment for such an order, AARKE will refund the current amount using the same method used for payment, if possible. If an alternative method of reimbursement is necessary for any reason, you will be contacted by AARKE to arrange the reimbursement.

For orders to be sent to a delivery address within the EU, AARKE will charge VAT, which means that VAT must be paid on all prices for products and services covered by the order. For such orders, the prices on this Website also include VAT.

Please note that if an order is to be shipped to a delivery address outside the EU, such order may be subject to import charges, customs duties and taxes, such as VAT, which you are responsible for paying. Such import duties, customs duties and taxes, such as VAT, are not included in the prices on this Website and AARKE is not responsible for collecting or administering such duties, customs duties or taxes. Furthermore, AARKE has no information about the extent of the same as these differ from country to country. AARKE advises you to contact your local customs authority for further information before placing an order. Please note that if you do not pay these fees, customs duties and taxes, you will likely not receive the products ordered and AARKE will have no obligation to compensate you for such order or non-delivery.

If the order cannot be fulfilled for any reason for which AARKE is not responsible, such as an incorrect delivery address, the courier not being able to reach you, or non-payment of fees, customs duties or taxes (if applicable), AARKE reserves the right to retain the full amount paid for the order if the product(s) are not returned to AARKE and upon return an administration fee as follows: for orders within the EU - fifty Euros (€50) and outside the EU - eighty USD ($80) ). However, the administration fee will not exceed the total amount that you have already paid for your order and any excess amount will be refunded to you.

The cost of each delivery method is clearly stated at checkout. If AARKE is unable to deliver your order in full and has to send more than one shipment, there is no additional cost for the subsequent deliveries.

Terms and Conditions for Pre-order

Payment methods

You can pay for your product(s) in the ways indicated on the Website at the time of your purchase. Please note that the terms and conditions of each payment method and also the privacy policy of these payment methods may vary depending on the provider.

Cancel a purchase

Right of withdrawal

You have the right to cancel a purchase, in accordance with what is stated below, within 30 days without giving any reason.

The cancellation period expires 30 days after the day you received your ordered item. If an order with several products is delivered at different times, the cancellation period expires 30 days after the day you received the last product.

To exercise the right of cancellation, you must inform AARKE via e-mail or regular mail of your decision to cancel your purchase by clearly stating this. You can use the sample purchase cancellation form below. For AARKE's contact information, see the information below.

In order to fulfill the right of withdrawal period, it is sufficient that you send your message regarding your exercise of the right of withdrawal to AARKE before the right of withdrawal period has expired.

Please note that AARKE does not accept an exercise of the right of withdrawal or other types of returns when purchasing sealed products, e.g. syrups and essences, which on return either lack a seal or have a broken seal or are otherwise not suitable for return due to health or hygiene reasons.

……………..

Template for withdrawal form (the form must only be filled in and returned if you wish to withdraw from the contract):

By post to:

AARKE AB
Hälsingegatan 49
113 31 Stockholm
Sweden

By email to: support@aarke.com

Notice of withdrawal

I hereby give notice that I withdraw from my contract of sale of the following product(s) [please insert], [please also include order number for easier handling]. Ordered on [please insert](*)/received on [please insert] (*).

Name: [please insert],
Address: [please insert],
Signature: [please insert] (if the form is notified in physical form),
Date: [please insert]

……………..

Effects of withdrawal

Upon withdrawal you shall send back the products to AARKE, together with its original packing, inserts, accessories, etc.

Where you have exercised the right of withdrawal via email or regular mail, the return is to be shipped to the address provided to you by AARKE’s customer service without undue delay and in any event no later than 14 days from the day on which you communicated your withdrawal to AARKE. The deadline is met if you send back the products before the period set out above has expired. All products sent by you to AARKE are at your risk and you will have to bear the cost of returning the products.

For withdrawals where AARKE provides free returns via a pre-printed return label, please see above the requirements for such free returns, the return is to be shipped within 30 days from the day on which you receive the ordered product. All products sent by you to AARKE are at your risk.

In case a product subject to a withdrawal is not returned to AARKE in due time as specified within these Terms for Purchase, AARKE reserves the right to decline the withdrawal.

With the exception of (i) any supplementary cost resulting from your choice of a type of delivery other than the standard delivery offered by AARKE, for example costs for express delivery, and (ii) any diminished value of the product(s) subject of withdrawal resulting from the handling of the same other than what is necessary to establish the nature, characteristics and functioning of the product(s), for example if a product is damaged or dirty, AARKE will reimburse to you the payment received from you for the purchase of the product without undue delay and in any event no later than 30 days from the day on which AARKE has received the return. AARKE will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Damaged or defective products

If, upon your receipt, the product or its packing is damaged, or if the product otherwise is or becomes defective you are kindly asked to contact AARKE as soon as possible – via the e-mail support@aarke.com. Please include in such notice information about the damage or defect, including photos.

After receipt of such notice, AARKE may request you to return the damaged or defective product whereby AARKE will help you arrange the return shipment. Upon such request you shall return to AARKE the damaged or defective product together with the courier’s packing, the product’s original packing, inserts, accessories, etc. to an address provided to you, without undue delay. Please note that AARKE is not able to refund or compensate you for any costs you incur by arranging your own return of the product.

As concerns defective products, AARKE abides by all statutory guarantee regulations. AARKE will, for any product deemed defective, at AARKES sole discretion offer either a replacement product, repair of the defective product or provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

Liability

Nothing in these terms and conditions shall exclude or limit AARKE's liability with regard to any matter for which it would be unlawful for AARKE to limit or exclude its liability.

In case of AARKE being in breach of these terms and conditions, AARKE’s liability is limited to losses that are a reasonably foreseeable consequence of such breach. AARKE is never responsible for indirect or consequential losses or damages that are a side effect of the main loss or damage, for example loss of profits or loss of opportunity. AARKE is furthermore not responsible for any losses that are due to an event that is beyond AARKE’s reasonable control, including but not limited to fire, flood, storm, riot, civil disturbance, pandemics, war, nuclear accident and terrorist activity.

AARKE’s maximum liability to you for any loss or damage arising in connection with your order shall be limited to the total price of your order.

Please note that the availability of third-party products and any product’s compatibility with the same as set out in each relevant product description, is subject to the respective third-party’s supply of such products, which may be terminated or where such third-party may make changes to such third-party products, resulting in the product not being compatible with such third-party product. Such un-availabilities or changes are without any liabilities for AARKE.

Assignment

AARKE reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments that have arisen in connection with the delivery of products.

Governing law, ODR platform

These Terms for Purchase are governed by Swedish law and any dispute shall be settled in a Swedish public court. However, if you are a consumer residing in an EU country you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence.

Furthermore, if you are a consumer residing in an EU country and you and AARKE are not able to settle a complaint you have related to a product that you have purchased from AARKE’s Website, you may submit your complaint to EU’s online dispute resolution platform (the “ODR platform”). Please note however that AARKE is not obliged to participate in the process for online resolution within the framework of the ODR platform.

The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform you and AARKE may find a dispute resolution body and then go through the process of finding a solution to your complaint. The ODR platform is available here: ec.europa.eu/consumers/odr/

Company information/Impressum

AARKE AB
Östgötagatan 100
116 64 Stockholm
Sweden

Represented in the UK by: IQS Ltd
Enterprise House, Wrest Park
Silsoe, Bedfordshire
MK45 4HR

Company reg. no: 556862-9991
Company VAT no: SE556862999101
Board of directors: Carl Ljungh

AARKE customer support: 
Email: support@aarke.com