FAQ

FAQ

General Shipping Information

Once your order has been shipped, you will receive a shipment confirmation email from Aarke with a link to track your order. Please also check your Spam folder and contact us if you have not received the order within 6-10 days.

Please note that due to pandemic restrictions and high demand it can take up to 5 business days for orders to be shipped.

Please note that the restrictions that apply due to the pandemic and the high demand may mean that it takes up to 5 days for your order to be dispatched.

Shipping Costs and Delivery Times

Sweden

  • Shipping Method: DHL (tracked) 1-2 Days
  • Cost of Shipping: SEK 79 (free above SEK 500)
  • Return cost: Free returns

Denmark

  • Shipping Method: UPS (Tracked) 2-5 Days
  • Cost of Shipping: DKK 59 (free above DKK 350)
  • Return Cost: Free returns

Norway

  • Shipping Method: UPS (Tracked) 2-5 Days
  • Cost of Shipping: NOK 99 (Free above NOK 500)
  • Return Cost: Free returns

Germany, Austria

  • Shipping Method: UPS (Tracked) 2-5 Days
  • Cost of Shipping: EUR 9.90 (Free above EUR 50)
  • Return Cost: Free returns

UK

  • Shipping Method: UPS (Tracked) 2-5 Days
  • Cost of Shipping: GPB 9.90 (Free above GPB 50)
  • Return Cost: Free returns

United Kingdom: Guernsey, Isle of Man, Jersey

  • Shipping Method: UPS (Tracked) 2-5 Days
  • Cost of Shipping: GPB 15 (Free above GPB 50)
  • Return Cost: Free returns

Switzerland

  • Shipping Method: UPS (Tracked) 2-7 Days
  • Cost of Shipping: EUR 20
  • Return Cost: Returns: EUR 10

Åland, Andorra, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Romania, San Marino, Slovakia, Slovenia, Spain

  • Shipping Method: UPS (Tracked) 2-5 Days
  • Cost of Shipping: EUR 9.90 (Free above EUR 60)
  • Return Cost: Free returns

Iceland

  • Shipping Method: UPS (Tracked) 2-5 Days
  • Cost of Shipping: EUR 15 (Free above EUR 60)
  • Return Cost: Free returns

Albania, Belarus, North Macedonia, Ukraine

  • Shipping Method: UPS (Tracked) 2-7 Days
  • Cost of Shipping: EUR 20
  • Return Cost: Free returns

Bosnia and Herzegovina, China, Hong Kong, Japan, Portugal Saudi Arabia, Singapore, South Korea, Taiwan, Turkey, United Arab Emirates

  • Shipping Method: UPS (Tracked) 2-7 Days
  • Cost of Shipping: EUR 30
  • Return Cost: Returns: EUR 15

All other countries*

  • Shipping Method: UPS (Tracked) 7-14 Days
  • Cost of Shipping: EUR 40
  • Return Cost: Returns: EUR 20

Please note that delivery times indicated above can be prone to delays due to Customs Control if you are located outside of Europe or during peak seasons such as Black Friday or Christmas.

If you are located in Australia or New Zealand, please note that carbonators sold on aarke.com are not compatible for your region. However, you can shop the compatible model of the Aarke Carbonator for your region at our official retailer.

*Unfortunately we don't ship these countries at this time:Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antartica, Antigua and Barbuda, Aruba, Australia, Bahamas, Barbados, Belarus, Benin, Bermuda, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin, Islands, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Cook Islands, Côte d'Ivoire, Curaçao, Djibouti, Dominica, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Faeroe Islands, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Heard and McDonald Islands, Iran, Iraq, Japan, Kenya, Kiribati, Kosovo, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, New Zealand, Niger, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Palau, Palestinian Terrotories, Papua New Guinea, Pitcarin Islands, Réunion, Russia, Rwanda, Saint Pierre and Miquelon, Samoa, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia and South Sandwich Island, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Svalbard & Jan Mayen, Syria, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos, Tuvalu, Ukraine, U.S. Outlying Islands, U.S. Virgin Islands, Uganda, Vanuatu, Vietnam, Wallis & Futuna, Western Sahara, Zambia, Zimbabwe.

Get in Touch

To contact our Customer Support team, please fill out the form below and we’ll get back to you as soon as we can. Looking forward to hearing from you!

Please note that due to a high volume of requests, it may take up to one week for us to get back to you.