Orders placed between November 11, 2024, and December 24, 2024, can be returned until January 31, 2025. To take advantage of this extended return policy, please follow the return procedure outlined in our Terms of Purchase. This extended return policy is subject to the same conditions as regular returns.

Sweden

• DHL Servicepoint: 1-2 days, SEK 59 (free over SEK 500)
• UPS Express Accesspoint: 1-2 days, SEK 209 (SEK 149 over SEK 500)
• UPS Express Home Delivery: 1-2 days, SEK 249 (SEK 179 over SEK 500)

Norway

• UPS Accesspoint: 2-4 days, NOK 139 (free over NOK 500)
• FedEx Home Delivery: 3-5 days, NOK 139 (free over NOK 500)
• UPS Home Delivery: 3-5 days, NOK 179 (NOK 39 over NOK 500)
• UPS Express Home Delivery: 1-2 days, NOK 299 (NOK 159 over NOK 500)
• DHL Express On Demand Delivery: 1-2 days, NOK 329 (NOK 189 over NOK 500)

Denmark

• UPS Accesspoint: 2-4 days, DKK 109 (free over DKK 350)
• FedEx Home Delivery: 3-5 days, DKK 109 (free over DKK 350)
• UPS Home Delivery: 2-4 days, DKK 149 (DKK 39 over DKK 350)
• UPS Express Home Delivery: 1-2 days, DKK 249 (DKK 139 over DKK 350)
• DHL Express On Demand Delivery: 1-2 days, DKK 279 (DKK 169 over DKK 350)

Finland and Åland

• UPS Accesspoint: 2-4 days, EUR 109 (free over EUR 60)
• FedEx Home Delivery: 3-5 days, EUR 109 (free over EUR 60)
• UPS Home Delivery: 2-4 days, EUR 149 (EUR 39 over EUR 60)
• UPS Express Home Delivery: 1-2 days, EUR 249 (EUR 139 over EUR 60)

Once you place an order, processing usually takes 1-2 business days. Then our carriers take it from there! You’ll get a shipping notification with a tracking number as soon as your order is on its way.

Once your order has been shipped, you will receive a shipment confirmation email from Aarke with a link to track your order. Please also check your spam folder and contact us if you have not received the order within 6-10 days.

Please note that during campaign periods and high demand it can take up to 5 business days for orders to be shipped.

We're currently working through a high volume of orders and may not be able to change or cancel your order prior to shipment.

For customers shopping within the EU, the prices displayed on our website already include VAT.

Customers shopping outside the EU may be subject to import charges, duties and taxes, including VAT, which are not included in the prices on our website. We recommend reading our Terms & Conditions for more details before making a purchase.

If you order to a delivery address outside the EU, your order may be subject to import charges, duties and taxes that you as a customer are responsible for paying. For more information please contact you local customs office before placing an order.

If you are based in the UK, your customs fee is paid for by Aarke and included in the price of shipping. We are working to make Aarke available customs-free in all countries in the future!

Sorry about that! In some cases, the carrier will take 1-2 business days to register the shipment status for your order.

If your tracking number still isn’t updating or working at all, pleasereach out to uswith your order number.

We’re sorry to hear you didn’t love your Aarke product. Returns must be shipped within 30 days from the date you received your purchase. 

If you are based in the European Union, please use the free return label provided in the packaging. To return your purchase:



1. Please make sure that the product you want to return is in the same condition and packaging as you have received it.



2. Take the return label and the return form out of the shipping box.

3. Pack the product box inside the shipping box the same way it has arrived to you.

4. Fill in the return form and place it inside the box. Make sure to seal the shipping box safely with tape.

5. Stick on the return label on top of existing shipping label and drops off at a service point of the carrier indicated on the return label.

Please note, that we will not be able to refund you for consumable products with a broken seal. We will also not be able to issue a full refund for any products with visible signs of use. Please see ourTerms of Withdrawalfor more information.

We’re sorry to hear you didn’t love your Aarke product. 
Please reach out to us with your order number and the products you would like to return, and we’ll take it from there.

If you are based in the EU and your shipping box didn’t have a return slip inside please reach out to us and we’ll help you with your return.

If you are based outside the EU, don’t worry, our packages outside the EU don’t have return slips. Reach out to us and we’ll help you with your return.

We offer free, risk-free returns for all orders. All returns must be shipped back within 30 days of receiving your order.

The product(s) must be in its original packaging - and still in the same new condition as when the product(s) was received.

Please see our Terms of Withdrawal for more information.

Credit card refunds usually take 5-10 business days to appear on your statement.

Sorry about that! If you received something different from what you ordered, please contact us and we’ll be sure to get you the correct product.